Nothing on this page reduces your rights under the Australian Consumer Law. You are always entitled to a repair, replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss.
Changed your mind
Return equipment and accessories within 30 days of delivery, unused and in original packaging, for a full refund of the item price. Return postage is yours unless the item was faulty or wrongly sent.
Coffee, tea and other consumables
These are perishable food products, so we cannot accept change-of-mind returns on opened bags. If a bag arrives stale, damaged, or is not what you ordered, contact us within 7 days of delivery and we will replace it or refund it.
Faulty or incorrect items
Email marketing@bondimarketing.au with your order number and a photo. We cover return postage and will replace or refund, whichever you prefer.
Machines and grinders
These carry the manufacturer's warranty on top of your Australian Consumer Law rights. Contact us first and we will help you with the warranty claim rather than sending you to the manufacturer alone.
How refunds are paid
Refunds go back to the original payment method, usually within 5 business days of us receiving the return.
Return address
82-84 Stanley Street, Darlinghurst NSW 2010, Australia. Please contact us before sending anything back so we can tell you what to include.