Nothing on this page reduces your rights under the Australian Consumer Law. You are
always entitled to a repair, replacement or refund for a major failure, and to
compensation for any other reasonably foreseeable loss.
Changed your mind
Return equipment and accessories within 30 days of delivery, unused and in original
packaging, for a full refund of the item price. Return postage is yours unless the item
was faulty or wrongly sent.
Coffee, tea and other consumables
These are perishable food products, so we cannot accept change-of-mind returns on
opened bags. If a bag arrives stale, damaged, or is not what you ordered, contact us
within 7 days of delivery and we will replace it or refund it.
Faulty or incorrect items
Email contact@cappacoffee.com.au
with your order number and a photo. We cover return postage and will replace or refund,
whichever you prefer.
Machines and grinders
These carry the manufacturer's warranty on top of your Australian Consumer Law
rights. Contact us first and we will help you with the warranty claim rather than
sending you to the manufacturer alone.
How refunds are paid
Refunds go back to the original payment method, usually within 5 business days of us
receiving the return.
Return address
520 Oxford St, Bondi Junction NSW 2022, Australia. Please contact us before
sending anything back so we can tell you what to include.
